Refund Policy
This Refund Policy describes when Elite Business Launch may issue refunds for SaaS subscription charges processed through Stripe.
General rule
Subscription fees are generally non-refundable once a billing period begins, except where required by law or expressly approved by Elite Business Launch.
Eligible situations
Duplicate or clearly erroneous charges caused by a billing system error.
Service unavailability that is material, prolonged, and attributable to Elite Business Launch (not third-party outages outside our control), evaluated case by case.
Statutory consumer rights that apply in your jurisdiction.
How refunds are issued
Approved refunds are processed through Stripe to the original payment method when possible. Timing depends on Stripe and your bank or card issuer.
Elite Business Launch does not store card numbers; Stripe handles card data.
How to request a refund
Open a support ticket in category “refund” or email support@elitebusinesslaunch.com with your account email, organization name, charge date, and Stripe receipt or invoice ID.
Cancellations vs refunds
Canceling a subscription stops future renewals according to our Cancellation Policy. Cancellation alone does not automatically refund the current period.
See also /cancellation for how to end a subscription.
Contact
Questions about this policy: support@elitebusinesslaunch.com or our Support Center at /support.