Data Retention Policy
This Data Retention Policy describes how long Elite Business Launch retains account, tenant, billing, and support data.
Active accounts
While your organization subscription or trial is active, we retain service data needed to operate your tenant (customers, work orders, invoices, settings, and similar records).
After cancellation
After subscription ends, we may retain tenant data for a limited administrative window to allow reactivation or export requests, then delete or anonymize it from primary systems, subject to backup cycles and legal holds.
Billing and payment records
Stripe retains payment records under Stripe’s policies. Elite Business Launch may keep billing metadata, invoices references, and subscription history as needed for accounting, tax, and dispute resolution.
Support tickets
Support tickets, messages, and attachments are retained to provide continuity of service and for quality and security review, then deleted or archived according to internal schedules.
Security and audit logs
Authentication and security logs (for example login events) may be retained for a defined period to investigate abuse and protect accounts.
Deletion requests
Personal data deletion requests can be sent to support@elitebusinesslaunch.com. Organization-owned business records may require owner authorization. Some data may be retained where law requires.
Questions about this policy: support@elitebusinesslaunch.com or our Support Center at /support.